SUPPORT
Support
Help with feeding koi, weather, purchases and app settings. The app follows your device language: Japanese, English, Chinese (Simplified and Traditional), Korean, Spanish, French, German or Portuguese.
Effective / last updated
Get in touch
shirohebi.i@icloud.com
How do I feed the koi?
Tap the pond to show controls, select Feed, then tap the water. Select Stop feeding to finish. In the menu, Koi in the pond lets you choose varieties and numbers.
Why is the weather not updating?
Check your connection and selected city. Weather normally refreshes about every 60 minutes. Previous conditions may remain during outages or usage limits. Tap the weather at the top for the forecast. City selection does not use GPS.
What happens when I choose another country?
The sun follows the selected region. The garden date and clock follow your device, while forecasts show the selected region's local time. The app follows your device language: Japanese, English, Chinese (Simplified and Traditional), Korean, Spanish, French, German or Portuguese.
Purchases, downloads and refunds
Seven starter koi come with the paid app. To restore an individual variety or the All Varieties Pack, use the Apple Account you purchased with and open Menu → Koi in the pond → Restore purchases. Download it again from the purchase history of the same Apple Account. Apple handles refund requests.
Deleting settings or changing devices
Koi and place preferences are stored on your device. There is no dedicated cloud sync or recovery service. Deleting the app removes its settings. Manage OS backups in your device settings.
Contact
Send bug reports, feedback or privacy and terms enquiries to shirohebi.i@icloud.com. This is an independently operated app, so a response may take time.
Please include your device model, OS and app version, time of the issue and steps to reproduce. You can copy technical information from このアプリについて (About). Do not send passwords, payment details or unnecessary personal information.